Why Cant I Upload Photos Onto Online Photo App

• I can't upload photos from my phone (Android). When I effort to upload I get an error bulletin that says:

  (filename).jpg is empty, please select files again without it.

  http://world wide web.reveriestudio.com/collections/canvas/products/instagram

  The grade works perfectly on my desktop or laptop.

  Delight Help.

  Thank Y'all.

• I would suggest you to set a smaller size for the limit. Of grade, always ready it in multiples of 1024

  Let us know if you all the same need help

  Best regards

  Jeanette

• Same problem. Same mistake bulletin. I tin can't really go less than 10MB considering I allow my customers to upload up to six images. I reduded the max to 5MB and information technology even so didn't work.

• Ok, I understand

  Could you please try to embed the iFrame lawmaking and supercede it for the current javascript one?

• When I tried to imbed the iFrame code it did non work. When I add a script information technology has to exist in the following format.

  script must be in the format "<script>...</script>"

• I understand

  Put the script lawmaking dorsum to your folio and also replace  the multiple upload button bye the single one. Simply want to discard something I am suspicious of.

• Same error message. However works perfectly on the desktop.

• Can you tell us the browser that you're using when trying to make a submission?

  If I'm not mistaken, this has the same case as the other apple tree based mobile browsers which could not make an upload.  What you can do is download and install other browsers such every bit Opera Mini which supports file uploading on mobile phones.

• You are correct Lyam , I was also suspecting about the mobile browser.

  Thank you for the input

  Jeanette

• I don't think I can await my customers to download a browser just to be able to upload photos to the website. Would it be condom to assume that Jotform does non back up file uploading on the standard (preloaded) browers on Android and Apple phones?

  Is it the browsers or Jotform? I can upload pictures to Instagram and Facebook with my current browser.

  This volition be devastating to my website.

  Are there any other options every bit far as embedding the code?

• Can you confirm also that you're using the same browser that you lot use to visit your folio and not the facebook app, instagram app, or congenital-in paradigm uploader from your telephone's camera app for uploading files?

  You may also try uploading a examination file on Paradigm shack to run into if it's a Jotform issue or information technology's your browser.

• Skilful point on the app. I am using the app for both of those programs. I went to a website similar to mine www.canvasondemand.com.

  Without an app I was able to upload an image to their website.

• Give thanks you for this description, reveriestudio.

  I also just noticed that you lot're using a mutiple-files-upload setting on your form. Have you lot tried changing it to single-file-upload and see if you're able to upload a file properly?

• I did try that. I also tried reducing the file upload size. Neither one worked. I have tried a few other sites on my phone and I tin upload likewise without running an app.

• Is information technology prophylactic to assume that I cannot upload files on mobile devices with Jotform?

• Hi,

  Can you tell u.s.a. the blazon of device that you're using?  I tested my own form with a Galaxy tab, and I was able to upload and receive my submission successfully.

  I will try to investigate this further and see whether I tin replicate your issue.

  Thanks.

• I am using an HTC Astonish. Were y'all able to upload files or only input data?

  Thank you.

• I was able to upload an image file.

  We'll keep doing some tests and do our best to find out how to replicate and resolve your trouble.

  Thanks for your patience.

• I actually appreciate your help and back up.

  Thank you.

• Hello,

  I but made a examination submission on your grade using a galaxy tab using the default browser. And this time through your website. I still can't seem to replicate your issue.  Have you tried making an upload via the preview of yous grade on you account'south form builder?

• Thank You. I got your submission. Information technology's still non working for me.

  I tried with the preview on my phone and got the same fault. Evidently this is a known event http://world wide web.jotform.com/answers/74193-Problems-with-mobile-devices-and-Jotform

  I went to a website like to mine www.canvasondemand.com and I can upload photos. Is it possible to await at the source code to come across how they are doing it? I merely right click on the website and click "View Source" in IE and I tin can see the coding. I don"t know what to look for.

  I think this is major issue for many Jotform users.

• reveriestudio  says"I remember this is major issue for many Jotform users."

  I agree  with

  reveriestudio

• Howdy chobits6.  Can you lot share with us the type of device that y'all're using?  On the case on the HTC amaze device, i of my colleagues were able to upload properly using the same device.  So we're figuring out whether information technology's a service provider issue or a device issue.  May we also know if you lot're using the net using your mobile phone or your home'southward isp?

  Thanks.

• I volition explicate past two examples.

  instance 1 is Non mutiupload function.
  it is Perfect Destop and mobile

  example ii is USE mutiupload role.
  it is Perfect Destop
  But moblie Can not

  In fact. I also want to use mutiupload role with mobile.
  please slove this problem

  Thanks

• 

• 

• Give thanks you for the screenshots, chobits6.  I have already forwarded this matter to the development team.  For the meantime, please use the single-file upload choice for your file uploads

  Thanks for your patience.

• Hi all. I accept a grade with single image upload, the desired role is to let user to get to photographic camera, take a pic and upload it. ive been testing ona galaxy tab 10.i on honeycomb, works slap-up. So i test on my girlfrinds galaxy s2, which is even so on android two.three. this time no option to get to camera to take a motion-picture show, but to gallery to upload existing pic, althpugh upload does then piece of work. Then i tested on my s2 which has been updated to android ics, and selection to get to camera is at that place, all seems to piece of work simply when e-mail notification comes throug at that place is no epitome. I am sure if i keep testing on various browsers i will discover 1 that works. i thimk this is more arcitectual faults with different android coding in standard browser then annihilation wrong with jotforms setup...

• Give thanks yous letwithease.

  Notifly with the post.

  I want to say that there are many bug that I see.

  But I am afraid that the team jotform be confused with the problem.

  1.lost file with differrent browers.

  two.lost file with CAPTCHA.

  Other.

  Now I'm waiting for that time.

  Jotfrom team will be used to set up things.

  Thanks in advance team jotfrom.

  The urgency to solve problems.

• Existence able to utilise JotFom completely in Mobile would be the best way to become and should be tweaked asap for it! At that place will always be more phones that computers and phones volition contine to outpace computers in sales and use. In the end, mobile is king! Would like to see Jotform coded for mobile fully! :)

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Source: https://www.jotform.com/answers/106795-cant-upload-photos-from-mobile-device